The Caterer People Summit

The Caterer’ s 2023 People Summit will be centred around people and purpose, with speakers, panellists and presenters sharing best practice on what makes a ‘Best Place to Work in Hospitality’, as well as how businesses can ensure their ethos matches the environment their employees are looking for.

The sessions will cover subjects such as personalisation, independent thinking, flexibility and equity, technology and personal development, and we will speak to operators who have retained their staff to find out how they have changed their processes to reduce workplace stress for their teams.

In this summit, you will learn:

  • How to create a people-centric culture
  • Ways to encourage flexibility, personalisation and personal development
  • The benefits technology can bring to your workforce
  • Best practice when it comes to attraction and retention
Andoni Sanchez
director of human resources
The Hari
Anne Golden
regional vice president operations UK and North America and general manager
Pan Pacific London
Chris Mitchell
Genuine Dining
Ed Cotton
Emma Alexander
personnel and development manager
Tylney Hall
Jenni Clarke
commercial director
Umbrella Training
Jo Harley
Liam Hatcher
head of people and development
Liz Flynn
people director
Cubitt House
Marcolette Anastasi
general manager
Town Hall Hotel & Apartments
Mark McCulloch
founder and campaign director
Hospitality Rising
Pete Willis
commercial director
Peter Martin
founder and executive director
Peach 20/20
Rachel Kerr-Lapsley
managing director
Kelly's Cause
Robbie Laidlaw
business development director
Genuine Dining
Sophia Browne
operations director


People Summit Agenda
Headline speakers

Chris and Robbie are preparing for their Spirit of Hospitality rowing race across the Atlantic, in support of Hospitality Action, and will share their thoughts on what they have learned during their training period, including how signing up to the race provided motivation during lockdown as well as a focus on their mental health and wellbeing. They will update us on the status of their endeavour and the challenges they’ve encountered along the way.


Chris Mitchell, chief executive , Genuine Dining

Robbie Laidlaw, business development director , Genuine Dining

Q&A: Liam Hatcher and his pathway to head of people and development at CH&Co

Liam started his career as a conference and events supervisor with Levy UK at Leeds Castle in Kent and has since steered his career into the world of HR. In 2017 he made the transition from operations to people development and his role with CH&Co has progressed from group head of learning and development to head of people and development in June 2022.

Liam will share highlights from his journey and talk about how networking and the awards he has achieved along the way have helped to develop his career.


Liam Hatcher, head of people and development, CH&Co

Coffee break
Retention deserves your attention

Industry commentator Peter Martin interviews Pete Willis from Harri on how to improve the employee experience while serving business priorities and the bottom line. They will discuss current and emerging technology trends and tactics to help operators hire and retain staff, and how companies can increase employee satisfaction and reduce churn. They will use their experience to address the common challenges are operators facing, what hospitality frontline workers really want and how technology can help create a better environment for hospitality teams while driving profitability.


Pete Willis, commercial director,  Harri

Peter Martin, founder and executive director , Peach 20/20

Supporting Mental Health in Hospitality

Rachel Kerr-Lapsley, Managing Director at Kelly's Cause and Sophia Browne, Operations Director at Pophams will talk about how mental health is affecting the industry and what we can do to create positive change, increase retention and ensure hospitality's future.


Sophia Browne, operations director, Pophams

Rachel Kerr-Lapsley, managing director, Kelly's Cause

Changing perceptions: behaviour, management and culture

The landscape of hospitality has changed and operators such as Liz Flynn, people director at Cubitt House, are working with their teams to develop an inclusive culture that inspires people and teaches them new skills. Join The Caterer , Liz and Jo Harley, co -founder of Korero, to learn more about how businesses are changing their mindsets to ensure their managers have the right skills to work with the new generation of hospitality staff, as well as how to create a better working environment.

Ed Cotton, partner at TLT, will discuss the likely impact of the forthcoming statutory code of practice on sexual harassment and prevention of third-party harassment, and will join the conversation on promoting an inclusive, tolerant culture.


Ed Cotton, partner, TLT

Jo Harley, co-founder, Korero

Liz Flynn, people director, Cubitt House

Servant leadership

Pan Pacific general manager Anne Golden will explain how her servant leadership style has created a positive culture at the new London hotel by empowering employees to perform at their peak. She will outline how it has been possible to build a strong culture through trust, inclusivity & authentic engagement, while establishing the 2023 AA Hotel of the Year, London, in the capital.


Anne Golden, regional vice president operations UK and North America and general manager, Pan Pacific London

Attraction and retention

Emma Alexander will share insights from an interviewer’s perspective on how to source and interview the right candidate, and Andoni Sanchez, will talk about how the Hari attracts, engages and retains its teams. Chaired by The Caterer, this session will offer examples of successful initiatives to create an ongoing pool of talent.

Marcolette Anastasi will share her work with Saira Hospitality and how it is bringing people together people from varied backgrounds to work in the industry.


Andoni Sanchez, director of human resources, the Hari

Emma Alexander, personnel and development manager, Tylney Hall

Marcolette Anastasi, general manager, Town Hall Hotel & Apartments

Jenni Clarke, commercial director, Umbrella Training

Hospitality Rising update

An update on the industry-wide campaign to attract new recruits into the industry.


Mark McCulloch, founder , Hospitality Rising

Top 30 Best Places to Work in Hospitality analysis

Jo Harley runs through the outcomes from the 2023 Best Places to Work in Hospitality survey to reveal what it means for employee sentiment and employer engagement.


Jo Harley, co-founder, Korero

Top 30 Best Places to Work in Hospitality revealed


Jo Harley, co-founder, Korero

Adele Oxberry, chief executive and founder, Umbrella Training

Closing remarks
Best Places to Work Top 30 celebration drinks reception


etc. Venues, St. Paul's

200 Aldersgate St, Barbican

London EC1A 4HD


Harri is the frontline employee experience platform built for companies who have service at the heart of their business. The solution is built on the notion that the customer experience will never exceed the employee experience. The Harri suite of talent attraction, workforce management and employee engagement technologies enable organizations to attract, manage, engage, and retain the best talent for their business.


Umbrella Training is a leading nationwide training and apprenticeship provider for the hospitality and corporate sectors. By working closely with progressive businesses, the company develops bespoke and elite training programmes which create meaningful impacts.

As industry-leading experts, Umbrella Training understands how important it is for employers to maximise return on investment, while implementing new, sustainable, and highly sought-after training and apprenticeship programmes.

Founded in 2012 by Adele Oxberry, the company works with hotels, restaurants and foodservice businesses across the UK, as well as banks, financial institutions and other corporate organisations. Since its inception, Umbrella Training has supported the recruitment, development and progression of more than 2,000 apprentices. It was the only apprenticeship provider to be presented with the prestigious Princess Royal Training Award in 2020, and is recognised as a GOOD provider by Ofsted (with nine out of 10 learners achieving lifelong learning and sustainable employment). Through its dedicated teams, the company ensures that both employees and employers grow and succeed.

Redefining talent and performance management, Korero supports organisations who put their people first, want to empower their leaders and have a strong, values driven culture. We know stepping away from the day to day to have regular, future focused conversations with people is a key driver in employee engagement and retention, and traditional appraisals just don’t work in the modern workplace. Korero takes the 20+ years of experience it’s co-founders have in the world of HR technology and hospitality to create a platform to support digital people strategy, integrate with communication and HR systems and enable the right conversations, with the right people, at the right time. The outcome? Your talented people will develop and grow in the direction they choose, managers will become leaders and your business will have real time data to inform decision making and strategy.

Contact us:

For editorial enquiries:

James Stagg

+44 7790 192369

For sponsorship enquiries:

Cheryl Townsend

+44 7790 478673

For event enquiries:

Dee Champaneri

+44 7814 760262